Shipping policy

Effective Date: July 3, 2026

At North Philly Book Tower, we are committed to providing a reliable, efficient, and transparent shipping experience. This Shipping Policy outlines our order processing procedures, shipping methods, estimated delivery times, and important information regarding your shipment.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Shipping Destinations

We currently ship exclusively to residential and commercial addresses within the United States.

At this time, we do not offer international shipping or delivery to U.S. territories, military addresses (APO/FPO/DPO), or freight forwarding services unless otherwise specified.

Should our shipping coverage expand in the future, this policy will be updated accordingly.

Free Standard Shipping

We are pleased to offer FREE Standard Shipping on all orders, with no minimum purchase required.

There are no hidden shipping fees or additional standard delivery charges applied at checkout unless otherwise stated during a special promotion or for optional expedited shipping services.

Order Processing

Orders are processed promptly to ensure timely delivery.

Processing Time: 1–2 Business Days

Business days are Monday through Friday, excluding weekends and recognized U.S. public holidays.

Orders placed before 1:00 AM Eastern Time (ET) may begin processing on the same business day. Orders submitted after the daily processing cutoff will generally begin processing on the following business day.

Please note that processing times may be extended during periods of increased order volume, promotional events, severe weather conditions, or unforeseen operational circumstances.

Submitting an order does not guarantee same-day shipment.

Shipping & Delivery Estimates

Once your order has been processed and dispatched, standard shipping typically requires 3–5 business days for delivery.

Estimated Delivery Timeline

Order Processing: 1–2 Business Days
Transit Time: 3–5 Business Days
Estimated Total Delivery: 4–7 Business Days

Delivery estimates are provided in good faith and should be considered approximate. Actual delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

Shipping Schedule

Shipments are dispatched Monday through Friday only.

Orders are not shipped on weekends or U.S. federal holidays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.

Tracking information is provided directly by the shipping carrier and may require 24–48 hours before updates become visible within the carrier's tracking system.

Please note that tracking availability and update frequency are determined solely by the shipping carrier.

Delivery Delays

While we make every effort to ensure prompt delivery, occasional delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Carrier transportation delays
Severe weather conditions
Natural disasters
High seasonal shipping volumes
Public holidays
Labor disruptions
Supply chain interruptions
Government actions or emergency situations
Incorrect or incomplete delivery information

North Philly Book Tower shall not be held liable for delays resulting from circumstances outside our direct control.

If your shipment experiences an unusual delay, our customer support team will gladly assist you in coordinating with the shipping carrier.

Shipping Address Accuracy

Customers are solely responsible for providing accurate, complete, and deliverable shipping information during checkout.

Please carefully review your shipping address before submitting your order.

North Philly Book Tower is not responsible for:

Delays caused by incorrect addresses;
Packages delivered to an incorrect address provided by the customer;
Additional shipping fees resulting from address corrections;
Returned shipments due to invalid or incomplete addresses; or
Lost packages resulting from customer-provided shipping errors.

If you discover an error after placing your order, please contact us immediately. While we will make every reasonable effort to update your shipping information before your order is dispatched, we cannot guarantee that modifications will be possible once order processing has begun.

Lost, Damaged, or Missing Packages

If your package arrives damaged, appears to be lost, or tracking indicates delivery but you have not received your order, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and assist in resolving the matter whenever possible.

Please note that once an order has been transferred to the shipping carrier, delivery services are performed by an independent third party. Certain claims may be subject to the carrier's investigation procedures and timelines.

Refused or Undeliverable Shipments

Orders returned to us due to:

Incorrect shipping information;
Refused delivery;
Failure to collect the package; or
Undeliverable addresses,

may be subject to additional shipping charges before reshipment can be arranged.

Any applicable refund will be processed in accordance with our Refund Policy and may exclude shipping or carrier-related costs where permitted by applicable law.

In-Store Pickup

Eligible customers may choose to collect their orders in person through our in-store pickup service.

Pickup Location

North Philly Book Tower
2637 Germantown Ave
Philadelphia, PA 19133
United States

Pickup is available by appointment only.

Customers will receive a notification once their order is ready for collection. Please do not visit the pickup location until you have received confirmation from our customer support team.

A valid government-issued photo ID and the order confirmation may be required upon pickup.

Shipping Policy Updates

We reserve the right to modify or update this Shipping Policy at any time to reflect operational, legal, or business changes.

Any revisions will become effective immediately upon publication on this page. We encourage customers to review this policy periodically before placing an order.