Refund policy

At North Philly Book Tower, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

Returns

Return Eligibility

We accept returns for both defective and non-defective products.

Return Window

Customers may return eligible items within 20 days of the delivery date.

Return Methods

Eligible products may be returned using one of the following methods:

In-Store Returns
2637 Germantown Ave
Philadelphia, PA 19133

Returns by Mail
Customers may use the prepaid return label included with their order.

Return Shipping Costs

All returns are free of charge. We do not charge any return shipping fees or restocking fees.

Exchanges

We gladly offer exchanges for products of equal value, subject to availability.

To request an exchange, please contact our customer support team at help@northphillybooktower.com.

Refunds

Refund Processing

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be processed within 10 business days after receipt and inspection of the returned item.

Refund Method

Refunds will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your financial institution.

Return Conditions

To qualify for a return, items must:

Be returned within the 20-day return period.
Be in good condition unless the item is defective or damaged upon arrival.
Include all original packaging, accessories, manuals, and any accompanying materials (if applicable).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

Personalized or custom-made products
Digital products, downloadable content, and electronic downloads

Any non-returnable items will be clearly identified on the product page before purchase.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work promptly to resolve the issue through a replacement, exchange, or refund where applicable.