Privacy policy

Effective Date: July 3, 2026

Welcome to North Philly Book ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or use our website, purchase products, create an account, subscribe to our communications, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our Services.

This Privacy Policy applies to all visitors, customers, and users of our website and services.

1. Who We Are

North Philly Book is an online retailer specializing in books and related products. Our website is hosted on Shopify, which provides the secure ecommerce platform that enables us to sell our products and process customer transactions.

If you have any questions regarding this Privacy Policy or our privacy practices, you may contact us using the information below:

Business Name: North Philly Book

Email: help@northphillybooktower.com

Phone: +1 (267) 807-1960

Business Address: 2637 Germantown Ave, Philadelphia, PA 19133, United States

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website;

  • Customer accounts;

  • Orders and purchases;

  • Customer support communications;

  • Email subscriptions;

  • Marketing communications;

  • Mobile devices and web browsers;

  • Cookies and similar tracking technologies; and

  • Any other interaction with our online services.

This Policy does not apply to third-party websites, services, or applications that may be linked from our website. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

3. Definitions

For purposes of this Privacy Policy:

Personal Information means any information that identifies, relates to, describes, or can reasonably be associated with an individual.

Processing means any operation performed on personal information, including collecting, recording, storing, organizing, using, sharing, deleting, or otherwise handling such information.

Services means our website, products, customer support, and all related features offered by our Company.

User, Customer, or You refers to any person who visits or uses our Services.

4. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

A. Contact Information

When you place an order, contact us, or create an account, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

B. Order Information

To fulfill your purchases, we may collect:

  • Products purchased

  • Order history

  • Order status

  • Shipping preferences

  • Return and refund information

  • Purchase dates

  • Transaction records

C. Payment Information

Payments made through our website are securely processed by trusted third-party payment providers.

Depending on your chosen payment method, payment processors may collect:

  • Payment card information

  • Billing details

  • Payment authorization

  • Transaction confirmation

  • Fraud prevention data

For your security, we do not store complete credit card numbers or payment security codes on our servers.

D. Account Information

If you create an account with us, we may collect:

  • Username

  • Encrypted password

  • Account preferences

  • Saved addresses

  • Wishlist information (if available)

  • Purchase history

E. Device and Technical Information

Whenever you visit our website, certain information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Screen resolution

  • Referral URLs

  • Date and time of visits

  • Pages viewed

  • Time spent on pages

  • Navigation patterns

This information helps us improve website performance, security, and customer experience.

F. Communications

If you contact our customer support team, we may collect:

  • Emails

  • Chat messages

  • Contact forms

  • Phone conversations

  • Customer service requests

  • Reviews and feedback

These communications help us provide assistance, improve our services, and maintain quality customer support.

G. Marketing Information

If you subscribe to our newsletter or promotional emails, we may collect:

  • Email address

  • Marketing preferences

  • Subscription status

  • Email engagement information (such as opens and clicks, where permitted by law)

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

5. Information Collected Automatically

When you browse our website, certain information is automatically collected using cookies, pixels, log files, and similar technologies.

Automatically collected information may include:

  • Browser activity

  • Device identifiers

  • Website interactions

  • Shopping cart activity

  • Product views

  • Session duration

  • Click behavior

  • Referral websites

  • Approximate geographic location derived from your IP address

This information helps us:

  • Improve website performance;

  • Maintain website security;

  • Prevent fraud;

  • Analyze customer behavior;

  • Enhance the shopping experience; and

  • Personalize content and recommendations.

6. How We Collect Information

We collect personal information in several ways, including:

Information You Provide

You provide information directly when you:

  • Place an order;

  • Create an account;

  • Contact customer support;

  • Subscribe to our emails;

  • Submit reviews;

  • Participate in surveys or promotions;

  • Request assistance; or

  • Communicate with us.

Automatic Collection

We automatically collect certain information through:

  • Cookies

  • Browser technologies

  • Analytics tools

  • Server logs

  • Device identifiers

  • Shopping cart technologies

Third-Party Sources

We may also receive information from trusted third parties, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Marketing partners

  • Analytics providers

  • Advertising platforms

These third parties process information only for legitimate business purposes and in accordance with applicable privacy laws.

7. How We Use Your Personal Information

We use the information we collect for legitimate business purposes, including to:

  • Process and fulfill your orders;

  • Verify payments;

  • Deliver purchased products;

  • Provide customer service and support;

  • Create and manage customer accounts;

  • Respond to inquiries and requests;

  • Improve our website, products, and services;

  • Personalize your shopping experience;

  • Recommend products that may interest you;

  • Prevent fraudulent or unauthorized transactions;

  • Detect and investigate security incidents;

  • Protect the integrity of our website;

  • Comply with legal obligations;

  • Enforce our Terms of Service;

  • Maintain internal business records;

  • Send transactional communications relating to your purchases;

  • Send marketing communications where permitted by law and with your consent when required.

We do not sell your personal information for monetary compensation.

Where applicable under U.S. state privacy laws, certain data sharing for advertising or analytics purposes may be considered a "sale" or "sharing." In such cases, eligible consumers may exercise applicable opt-out rights as described later in this Privacy Policy.

8. Cookies and Similar Technologies

To improve your browsing experience, enhance website functionality, analyze website traffic, and provide personalized content, we use cookies and similar tracking technologies.

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, maintain secure sessions, and understand how visitors use our Services.

The types of cookies we may use include:

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled. They enable core features such as:

  • Shopping cart functionality

  • Secure checkout

  • Customer account login

  • Fraud prevention

  • Website security

  • Payment processing

Without these cookies, certain parts of our website may not function properly.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous statistical information, including:

  • Pages visited

  • Time spent on pages

  • Navigation patterns

  • Device information

  • Browser performance

  • Website errors

This information allows us to continuously improve our website and customer experience.

Functional Cookies

Functional cookies remember your preferences to provide a more personalized experience, including:

  • Language settings

  • Currency preferences

  • Saved shopping carts

  • Account preferences

Advertising Cookies

Where permitted by applicable law, advertising cookies help us display relevant advertisements and measure the effectiveness of our marketing campaigns.

These cookies may be provided by advertising partners and may track your browsing activity across different websites.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our Services.

9. Analytics and Website Performance

We use analytics technologies to better understand how visitors interact with our website.

Analytics information may include:

  • Website traffic

  • Device information

  • Geographic region

  • Referral sources

  • Product popularity

  • Shopping behavior

  • Conversion data

  • Website performance metrics

This information is used exclusively to improve our Services, optimize website functionality, enhance user experience, and better understand customer preferences.

Analytics data is generally aggregated and does not directly identify individual users.

10. Advertising and Marketing

We may use your information to provide relevant offers, promotions, newsletters, and advertising relating to our products and services.

Marketing communications may be delivered through:

  • Email

  • Online advertising platforms

  • Social media advertising

  • Search engine advertising

  • Retargeting campaigns

Where required by law, we will obtain your consent before sending promotional communications.

You may opt out of marketing emails at any time by clicking the "Unsubscribe" link included in our communications or by contacting us directly.

Opting out of promotional messages does not affect our ability to send transactional communications relating to your orders, customer support, or account administration.

11. Payment Processing

We do not directly collect or store your complete payment card information.

All payments made through our website are securely processed by trusted third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS) and other applicable security requirements.

Payment processors may collect information necessary to authorize and complete transactions, including:

  • Payment card information

  • Billing information

  • Transaction identifiers

  • Fraud detection information

  • Payment authorization records

These providers maintain their own privacy policies and security practices governing the handling of your payment information.

12. Shopify Platform

Our online store is powered by Shopify Inc., which provides the ecommerce infrastructure necessary to operate our business.

As part of providing its services, Shopify may process certain personal information, including:

  • Customer account information

  • Order details

  • Payment processing information

  • Device identifiers

  • Website usage information

  • Security logs

Shopify processes this information in accordance with its own Privacy Policy and applicable data protection laws.

We encourage you to review Shopify's Privacy Policy to better understand how Shopify processes personal information.

13. Third-Party Service Providers

To operate our business efficiently, we work with carefully selected third-party service providers who perform services on our behalf.

These providers may include:

  • Payment processors

  • Shipping carriers

  • Customer support platforms

  • Email service providers

  • Cloud hosting providers

  • Website security providers

  • Fraud prevention services

  • Analytics providers

  • Marketing platforms

  • Tax and accounting service providers

These providers receive only the information reasonably necessary to perform their services and are contractually required to safeguard your information.

We do not authorize our service providers to use your personal information for their own independent marketing purposes.

14. When We Share Personal Information

We may disclose personal information only when necessary for legitimate business purposes or as required by law.

We may share information:

  • To fulfill customer orders;

  • To process payments;

  • To deliver purchased products;

  • To prevent fraud and unauthorized activity;

  • To comply with legal obligations;

  • To protect our legal rights;

  • During a merger, acquisition, restructuring, or sale of business assets;

  • With trusted service providers performing services on our behalf;

  • When you expressly authorize or direct us to do so.

Except as described in this Privacy Policy, we do not sell your personal information for monetary compensation.

15. Data Security

Protecting your personal information is one of our highest priorities.

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures may include:

  • SSL/TLS encryption

  • Secure payment gateways

  • Access controls

  • Firewall protection

  • Security monitoring

  • Fraud detection systems

  • Employee confidentiality obligations

  • Regular software updates

  • Secure hosting infrastructure

Although we take extensive precautions, no method of electronic transmission or data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they believe their account has been compromised.

16. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill customer orders;

  • Maintain customer accounts;

  • Provide requested services;

  • Resolve disputes;

  • Enforce our agreements;

  • Comply with legal obligations;

  • Maintain business records;

  • Detect fraud;

  • Protect our legal interests.

When personal information is no longer required for these purposes, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and accepted industry practices.

17. International Data Transfers

Because some of our service providers operate internationally, your personal information may be transferred to, processed in, or stored in countries outside your state or country of residence.

Whenever such transfers occur, we implement appropriate safeguards designed to protect your information in accordance with applicable privacy laws.

By using our Services, you acknowledge that your information may be transferred to jurisdictions with different data protection laws than those in your place of residence.

Regardless of where your information is processed, we remain committed to protecting your personal information using commercially reasonable security measures and contractual safeguards with our service providers.

18. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information under applicable privacy laws. These rights may include:

Right to Access

You may request confirmation of whether we process your personal information and request a copy of the personal information we maintain about you.

Right to Correct

You may request that we correct inaccurate or incomplete personal information maintained in our records.

Right to Delete

You may request that we delete your personal information, subject to certain legal, contractual, or regulatory obligations that require us to retain specific records.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a portable and commonly used electronic format.

Right to Opt Out

Depending on applicable law, you may have the right to opt out of:

  • Targeted advertising;

  • Certain data sharing activities;

  • Profiling in furtherance of decisions that produce legal or similarly significant effects.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of your privacy rights, please contact us using the information provided at the end of this Privacy Policy. We may request additional information to verify your identity before processing your request.

19. U.S. State Privacy Rights

Residents of certain U.S. states, including California and other states with applicable privacy legislation, may have additional rights concerning their personal information.

Subject to applicable law, you may have the right to:

  • Know what categories of personal information we collect;

  • Know the purposes for which we collect and use personal information;

  • Request access to personal information collected about you;

  • Request deletion of eligible personal information;

  • Request correction of inaccurate personal information;

  • Obtain a portable copy of certain personal information;

  • Opt out of targeted advertising or certain forms of data sharing where applicable;

  • Appeal certain decisions relating to privacy requests where permitted by law.

We will not discriminate against you for exercising any privacy rights available under applicable law.

20. Children's Privacy

Our Services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will promptly take reasonable steps to delete such information.

If you believe a child has provided personal information through our Services, please contact us immediately.

21. Do Not Track Signals

Some web browsers offer a "Do Not Track" ("DNT") feature that allows users to indicate a preference regarding online tracking.

Because there is currently no universally accepted standard for recognizing or responding to DNT signals, our website does not currently respond to browser-based Do Not Track requests.

However, where required by applicable law, we honor legally recognized privacy preference signals, including the Global Privacy Control (GPC), where technically supported.

22. Third-Party Websites

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us.

We are not responsible for the privacy practices, security, content, or policies of those third parties. We encourage you to review the privacy policies of any third-party websites before providing personal information.

Your interactions with third-party websites are governed solely by their respective privacy policies and terms.

23. Business Transfers

If our business is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy proceeding, or other business transaction, your personal information may be transferred as part of that transaction, subject to applicable law.

Any successor organization will continue to protect your personal information in accordance with this Privacy Policy or provide notice of any material changes.

24. Legal Compliance

We may disclose personal information when we reasonably believe such disclosure is necessary to:

  • Comply with applicable laws or regulations;

  • Respond to lawful requests from government authorities or courts;

  • Protect our legal rights and property;

  • Prevent fraud or illegal activity;

  • Investigate security incidents;

  • Enforce our Terms of Service and other agreements;

  • Protect the rights, safety, and property of our customers, employees, or the public.

25. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technologies, or operational requirements.

When we make material changes, we will update the "Effective Date" shown at the beginning of this Policy. Where required by law, we will provide additional notice through our website or by other appropriate means.

Your continued use of our Services after any updates become effective constitutes your acceptance of the revised Privacy Policy.

26. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we collect, use, or protect your personal information, please contact us.

Business Name: North Philly Book

Email: help@northphillybooktower.com

Phone: +1 (267) 807-1960

Mailing Address: 2637 Germantown Ave, Philadelphia, PA 19133, United States

We will make reasonable efforts to respond to all legitimate privacy-related inquiries in a timely manner and in accordance with applicable law.

27. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United States and, where applicable, the laws of the state in which our business is established, without regard to its conflict of law principles.

Nothing in this Privacy Policy limits any rights that consumers may have under applicable federal, state, or local privacy laws.

Final Statement

Your privacy is important to us. We are committed to maintaining transparency, protecting your personal information, and continuously improving our privacy and security practices. By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.